Efficient City Administration is a function of several linked factors. The city administration cannot function with just a highly motivated bureaucracy and elected representative alone but to create concern, awareness and interest manifested by the Citizens. An enlightened and well informed citizen body can pressurize the city administrators into action and compel it to respond to the needs of the people. .
Aims of the Charter
1. Make the citizens aware of quality of services provided by the Tirunelveli Corporation.
2. The responsibility of various officials of this Corporation is prescribed clearly and published.
3. The information related to public need not be a secret record in order to attract public participation skill.
4. To get feed back from the public on the quality of services provided by Tirunelveli Corporation.
Tirunelveli City Municipal Corporation was constituted on 1.06.1994. The total population is 4.11 Lakhs.as per 2001 census and the extent of the city is 108.65 Sq Kms. located in the southern most part of this sub continent. The annual revenue of the Corporation is Rs: 37.0 crores and the expenditure is Rs: 38 crores Thus this charter will be a starting point for people’s participation as it gives essential basic information meant for the people and aims to enlighten the citizen about their rights as well as duties of Tirunelveli City Municipal Corporation (TCMC)
This Corporation performs various functions and provides required basic essential services to the public through various sections under the administrative control of the commissioner and the elected Council.
· REVENUE
· ACCOUNTS
· PERSONAL
· EDP
· ENGINEERING AND WATER SUPPLY
· HEALTH
· PLANNING
· LEGAL WING
· COUNCIL
· AUDIT WING
REVENUE :
The Revenue branch plays an important role of revenue generation and collection. It is headed by Asst. Commr ( Rev), whose contact phone no. is 0462-2336633(off)
THE FUNCTIONS
§ the assessment of taxes for new properties
§ levy of profession tax,
§ transfer of name in the mutation register,
§ issue of ARV certificate,
§ levy and collection of non tax items like rent,
fees, fine and all demands raised by the corporation,
§ appropriation of stamp duty,
§ entertainment tax. etc.
Time framed services
| 1 New Assessments on receipt of application and detection by revenue section officials | 25 days |
| 2. Assessment of Vacant Land tax | 10 days |
| 3. New Assessment using Fair rent formula | 30 days |
| 4. Issue of Name transfer orders (Property) | 10 days |
| 5. Issue of ARV Certificate | 2 days |
| 6. Giving effect to court orders in the demand register after receipt of orders from court. | 10 days |
| 7. Complaints about the Fees collection in pay and use toilets. | 1 day |
* Regarding any complaints about revenue section problems, public may contact Asst.Commr (Revenue) in main office and Asst. Commissioner ward offices.
ACCOUNTS
It is headed by Assistant Commissioner (Accounts) and assisted by one Accounts Officer and many accountants. The contact phone no. of Assistant Commissioner (Accounts) is 0462-2336633 (off)
The Functions
§ Preparation of annual accounts
§ Budget
§ Audit
§ Maintaining all accounts works related revenue receipts and expenditure.
§ Salary and other monetary benefits to the staff and other establishments.
§ Watching the receipt of Devolution of Funds, stamp duty, Entertainment tax, all statutory grants, and all other income which are to be apportioned to the Corporation
Accrual accounting system
As ordered by the Govt. of Tamil Nadu the cash based accounting system was replaced by the the Accrual System of Accounting in all urban local bodies including Tirunelveli City Municipal Corporation. Through this system the financial performance, the financial status, clear stage of asset details of this corporation, income & expenditure account and the balance sheet can be ascertained. For e.g. probable income, Probable expenditure.
PERSONNEL
It is headed by Assistant Commissioner (Personnel) ,whose contact phone no. is 0462-2336633 (off)
The functions
§ Appointments
§ Establishment
§ Punishments
§ Public grievance redress
§ Council,
§ HRD
Time framed services
| 1 Grievance Petition redressal | 7 days |
| 2. Council Resolution copies, if permissible | 5 days |
* Complaints about service center will be attended immediately
* Regarding any complaint, Public may contact Asst.Commr (Personal) in
Main office and Assistant. Commissioners in ward offices.
INNOVATIVE PRACTICES
Privatization of street light maintenance
The maintenance of entire Street lights in Tirunelveli City is privatized during the year 1999 which includes operations and maintenance. This has improved to 100% efficiency of maintenance and reduces the expenditure of Corporation.
Time framed services
* Request for application for water supply for HSC can be had from the service centre immediately (Duly filled in application with correct enclosures shall be accepted and registered with acknowledgement in the service center and hence no possibility of raising any subsequent queries and the delay there on)
| 1.Effecting water supply House Connection | 25 days |
| 2. water supply through Lorry to sudden water supply break down area. | Water will be supplied through Lorry within Two hrs. |
| 3. To Provide Water for functions, marriage etc | On advance Booking with 2 clear days. |
| 4. Request from fire brigade | Immediately |
| 5. Attending to HSC repair | With in 24 hours. |
| 6.Attending to pumping main repair or break down. | Immediately |
| 7. Complaint on water contamination | Immediately |
| 8. Public fountain repair | 2 days |
| 9. Attending mark2 pump and bore wells | 2 days |
| 10. Water meter service | 15 days |
* Regarding any complaint in water supply public may contact Executive Engineer in the main office and Asst.Commrs in ward offices during the office hours or over phone.
PUBLIC HEALTH
It is headed by City Health Officer in the main office and assisted by the Sanitary Inspectors, Medical Officers in ward offices, hospitals, etc.
The Functions
§ Registration of birth &death and issue of certificates
§ license to conduct trade, categorized as dangerous and offensive
§ Conduct all kinds of Health & Medical camps like polio, AIDS awareness, and Diabetes, TB check up etc.
§ Maternal and child Health activities, Family welfare Programme , all outreach services
§ Treatment of inpatients and outpatients
§ Assistance to poor pregnant women, funeral assistance to poor Adi- dravider’s deceased family
§ Sanitation (cleaning sweeping, transporting the garbage’s, Disposal of Solid waste animal carcass etc. )
§ Food adulteration detection.
§ Control of all communicable diseases
§ Immunization
§ insect and pest control
§ Compost yard maintenance
§ Any complaint regarding sanitation, Public Health, Birth & Death Certificates, Dead animals, dead bodies, in sanitary and unhygienic conditions in the hotels can be lodged with the following sanitary Inspectors in the following phone numbers.
Time framed services
| 1. Issue of forms for all purposes | immediately from service center |
| 2. Receipt & Register of the application | immediately by the service centre with acknowledgement after Verifying the enclosure |
| 3. Granting PFA & D&O license | 30 days |
| 4. Renewal of PFA & D&O License | 30 days |
| 5. Attending to complaints regarding rubbish removal | Within 24 hours. |
| 6. Issue of Birth and Death certificate of all levels | Within a day |
| 7. Belated registration of Birth and Death based on Court orders | Within a day |
| 8. Septic tank cleaning on receipt of application | Within 3 days |
| 9. Complaint about food adulteration. | 2 days |
| 10. Animal carcasses and removal of unclaimed dead bodies | Carcasses Immediately Removal of dead body as soon as on receipt of Police request. |
For animal carcasses and removal of unclaimed dead bodies complaint may be registered with the sanitary inspectors / unit officers, JEs /ARO’s / Revenue Asst. / Sanitary Supervisors
* Pest control facilities including house fly control, Mosquito control, Rodent control and Decockroaching will be attended with in 3 days
* Complaints about stray animals will be undertaken with in 3 days.
* Immunization and International health certificates will be issued in2 days.
* On complaint action will be taken against unlawful storage of banned eatable products within a day.
* Medical treatment provided by the Corporation is free of cost.
PLANNING
It is headed by Executive Engineer (Planning) in the main office and assisted by Assistant Commissioners in four ward offices.
The functions
§ Issue of Building permission, Layout approval, land subdivision, Change of land use.
§ Permission for Installation of electric motors and machines
§ Construction of Unauthorized construction of Building, installation of motors and machines, levy of fees, fine prosecution against the defaulters.
§ Encroachment detection and removal.
§ Preparation of projects for the development/ improvement of the city
§ Enforcement of planning regulations
§ Town survey works and maintenance in coordination with Dept of Survey & Settlement.
§ Land management (land acquisitions , transfer, assignment etc)
§ Poverty alleviation Programme.
§ Taken over of Public purpose sits from the layout owners.
Time framed services
| 1. Issue of forms for all purposes | immediately from service center |
| 2. Receipt & Register of the application | immediately by the service centre with the acknowledgement after Verifying the enclosure |
| 3. Building Plan approval by Ward Asst.Commr | 15 days |
| 4. Building Plan approval by Commissionerr | 30 days * |
| 5. Renewal of Building license | 10 days |
| 6. Building permission under green channel | With in a day |
| 7. To Grant NOC for plot registration | 10 days |
| 8. Other Certificates | 7 days |
| 9. Plot sub division permission | 15 days * |
| 10. Layout Permission | 2 Months * |
| 11. Permission to Install Electric motors and Machineries | 2 Months |
| 12. To issue of Extract of Survey records | 1 week. |
| 13. To carryout changes in survey records and issue Of Proceedings after scrutiny by appropriate authorities | 10 days |
* The time frame mentioned above for the sub division, layout permissions and building application which are referred to LPA are taken into account only after the receipt of the orders from Local Planning Authority and on complying with the stipulated conditions.
* Regarding any complaint in planning activities public may contact Junior Engineers, Assistant Commissioners, in the respective Ward offices and Executive Engineer (Planning) in main office, in their
Legal Wing
Tirunelveli Corporation administration faced a lot of untoward difficulties, Problems etc, from various litigations pending in various courts. To over come these difficulties, a separate legal section has been established with one Assistant & Junior Assistant under the Head of Executive Engineer (Planning) during the year 1999. There were 679 cases pending at the beginning and after the functioning of this legal section the pendency has been reduced to 450 Nos. A legal Module (e – legal ) has also be created by the staffs of this corporation. Using this legal module the no of cases filed in court, counter filed cases, stage of the cases, data trail, judgments delivered , stay granted etc, and all such reports can be generated.
COUNCIL
Tirunelveli Corporation council consists of 55 members and it is headed by Worshipful Mayor. One among these members is elected as Deputy Mayor of this Corporation. The Worshipful mayor is elected directly by the people. The council meeting is conducted once in every month to discharge its various responsibilities. Like wise there are 6 standing committees and four ward committees are functioning in this corporation.
AUDIT WING
This wing works under the control of Deputy Director of Local Fund Audit. It functions as a concurrent audit inside the Corporation Audit. The Audit on the accounts of Tirunelveli Municipal Corporation is done by the State Government auditors from Local Fund Audit Department. The Audit of this Corporation has been completed upto the year 2000-2004 and Audit report was issued.
GENERAL
In any deficiencies / inconvenience and non response in the above services and in the service centre one can lodge his complaint in IVRS system or Asst.Commissioners and P.C to Commissioner in the following phone Nos.
Asst.Commissioner Thatchanallur 94422 - 01303
Asst.Commissioner Palayamkottai 94422 - 01301
Asst.Commissioner Melapalayam 94422 - 01306
Asst.Commissioner Tirunelveli 94422 - 01307
Any applications received in the service centre shall be acknowledged immediately by the service centre itself. .